How can I pay for my good's?
We accept all major credit, debit cards and Paypal via our website.
When can I expect my delivery?
You can expect your delivery usually next working day up until 5.30pm based on standard next day or earlier if a timed delivery has been requested. Please note orders placed on Saturday and Sunday will be despatched the next normal working day. You will need to sign for your parcel. Fedex and APC are our preferred courier companies. The only exception to our next day delivery is for 6 or 6.5metre lengths of steel or plastic tubes, this will be advised by our sales office but, is usually 2-5 days and sometimes may incur a carriage cost outside of normal next day charges. Please call the sales office to confirm.
Can we delivery to a PO box?
As a signature is required for your parcel we therefore are unable to send to a Post Office Box. Sorry
Can you deliver to the Scottish Isles and Ireland?
Mostly yes though an additional carriage charge may be applied and the delivery time may take upto 48hrs.
Do you provide site visit's and technical backup?
If you require a site visit this can usually be arranged though distance from our London base may be cost prohibitive and may be impractical we will endeavour to provide the best back up service we can.
Do you provide technical data information?
This site carries many technical data sheets and though we endeavour to have the most upto date imformation, it is not always possible to keep up with all of the latest manufacturer changes and regulatory requirements, if you are in any doubt contact us immediately so that we may provide you with the correct data sheet. E & OE will apply.
Why am I not getting my special discount price's?
In order for you to receive your discounted price’s you must be signed in to your account, with the details provided, and be in the “My Basket” screen once your happy with your selections you then ‘click’ “Proceed to Stock Check” where you will find your discounted price’s.Please be advised…the prices on our website will not be reflected at our trade counter as all website deliveries are made from our central distribution and not from Park Royal.
When will i receive my invoice?
The invoice for your goods purchased will usually be sent within 2-3 working days, no longer than 14 days, to the email address provided, as laid out by HMRC.